Automate Customer Support with Gmail, Google Sheets, ERP Data & GPT-4o AI
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Created by
aoAOE Agent LabLast edited 58 days ago
🌐 AI Customer Support Assistant - Cloud Version
What this workflow does:
This AI-powered customer support automation processes incoming support requests via email or chat, analyzes them using AI, retrieves relevant context, and generates draft responses for support agents.
Key Features:
✅ Multi-channel Input: Email & chat triggers
✅ AI-powered Analysis: Extracts sentiment, urgency, and key information
✅ Context Integration: Combines product manuals, ERP data, and support history
✅ Draft Response Generation: Creates professional responses in German
✅ Human-in-the-loop: Approval workflow before sending to customers
Demo Instructions:
- Use the Chat interface to test with sample customer queries
- Or send test emails to trigger the email workflow
- Watch how AI analyzes and generates contextual responses
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