Automated Support Ticket System with Gmail, Trello, and Slack Notifications

Automated Support Ticket & Customer Notification System

Let's build this workflow to streamline your customer support. Here is a detailed, node-by-node explanation of how it works and how to set it up in n8n.

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How It Works

This workflow transforms your support inbox into a structured ticket system. When a new email arrives at your support address, the system automatically creates a new ticket (e.g., a Trello card), sends an instant confirmation email to the customer, and notifies your support team. This ensures every customer inquiry is captured, organized, and confirmed, guaranteeing no request gets missed.

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Setup Steps

1. Gmail Trigger: Watch Support Inbox

• Node Type: Gmail Trigger
• Credentials: YOUR_GMAIL_CREDENTIAL
• Parameters:
  • Operation: Watch for New Mails
  • Folder: Inbox (or a specific folder for support emails, like Support)
  • To: [[email protected]](/cdn-cgi/l/email-protection)
• Explanation: This node is the starting point. It connects to your support email address and listens for new messages. As soon as a new email arrives, it triggers the rest of the workflow.

2. Trello: Create New Support Ticket

• Node Type: Trello
• Credentials: YOUR_TRELLO_CREDENTIAL
• Parameters:
  • Operation: Create Card
  • Board ID: YOUR_SUPPORT_BOARD_ID
  • List ID: YOUR_INCOMING_LIST_ID (e.g., "New Tickets")
  • Name: New Support Request from {{ $json.from }}
  • Description: Subject: {{ $json.subject }} Body: {{ $json.body }}
• Explanation: This node takes the details from the incoming email and creates a new card on your Trello board. This turns every email into an actionable, trackable ticket for your support team.

3. Gmail: Send Automatic Confirmation

• Node Type: Gmail
• Credentials: YOUR_GMAIL_CREDENTIAL
• Parameters:
  • Operation: Send
  • To: ={{ $json.from }}
  • Subject: Re: {{ $json.subject }}
  • Body: Hi there, thanks for reaching out. We've received your request and have created a new ticket. Our team will get back to you shortly.
• Explanation: This node sends a quick, professional, and automated email back to the customer. This provides immediate peace of mind for the customer and confirms that their inquiry was successfully received.

4. Slack: Notify Support Team (Optional)

• Node Type: Slack
• Credentials: YOUR_SLACK_CREDENTIAL
• Parameters:
  • Operation: Post Message
  • Channel: YOUR_SUPPORT_CHANNEL_ID (e.g., #support-channel)
  • Text: *New Support Ticket!* A new ticket from *{{ $json.from }}* has been created in Trello.
• Explanation: This optional but recommended node sends a real-time notification to your support team on Slack, letting them know that a new ticket is waiting for their attention.

Final Step: Activation

1. After configuring the nodes and connecting all credentials, click "Save" at the top of the canvas.
2. Click the "Active" toggle in the top-right corner. The workflow is now live!
3. Note: You can easily swap out the Trello node with a Zendesk or Jira node, and the Slack node with a Telegram or Microsoft Teams node, depending on your team's tools.