Automatically Create Linear Issues from Gmail Support Request Messages

This n8n template watches a Gmail inbox for support messages and creates an equivalent issue item in Linear.

How it works

• A scheduled trigger fetches recent Gmail messages from the inbox which collects support requests.
• These support requests are filtered to ensure they are only processed once and their HTML body is converted to markdown for easier parsing.
• Each support request is then triaged via an AI Agent which adds appropriate labels, assesses priority and summarises a title and description of the original request.
• Finally, the AI generated values are used to create an issue in Linear to be actioned.

How to use

• Ensure the messages fetched are solely support requests otherwise you'll need to classify messages before processing them.
• Specify the labels and priorities to use in the system prompt of the AI agent.

Requirements

• Gmail for incoming support messages
• OpenAI for LLM
• Linear for issue management

Customising this workflow

• Consider automating more steps after the issue is created such as attempting issue resolution or capacity planning.