Customer Support WhatsApp Bot with Google Docs Knowledge Base and Gemini AI
Stworzone przez
Ostatnio edytowane 9 dni temu
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Document-Aware WhatsApp AI Bot for Customer Support
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Google Docs-Powered WhatsApp Support Agent
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24/7 WhatsApp AI Assistant with Live Knowledge from Google Docs
📝Description Template
Smart WhatsApp AI Assistant Using Google Docs
Help customers instantly on WhatsApp using a smart AI assistant that reads your company’s internal knowledge from a Google Doc in real time. Built for clubs, restaurants, agencies, or any business where clients ask questions based on a policy, FAQ, or services document.
⚙️ How it works
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Users send free-form questions to your WhatsApp Business number (e.g. “What are the gym rules?” or “Are you open today?”)
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The bot automatically reads your company’s internal Google Doc (policy, schedule, etc.)
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It merges the document content with today’s date and the user’s question to craft a custom AI prompt
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The AI (Gemini or ChatGPT) then replies back on WhatsApp using natural, helpful language
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All conversations are logged to Google Sheets for reporting or audit
💡Bonus: The AI even understands dates inside the document and compares them to today’s date — e.g. if your document says “Closed May 25 for 30 days,” it will say “We're currently closed until June 24.
🧰 Set up steps
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Connect your WhatsApp Cloud API account (Meta)
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Add your Google account and grant access to the Doc containing your company info
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Choose your AI model (ChatGPT/OpenAI or Gemini)
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Paste your document ID into the Google Docs node
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Connect your WhatsApp webhook to Meta (only takes 5 minutes)
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Done — start receiving and answering customer questions!
📄 Works best with free-tier OpenAI/Gemini, Google Docs, and Meta's Cloud API (no phone required). Everything is modular, extensible, and low-code.
🔄 Customization Tips
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Change the Google Doc anytime to update answers — no retraining needed
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Add your logo and business name in the AI agent’s “System Prompt”
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Add fallback routes like “Escalate to human” if the bot can't help
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Clone for multiple brands by duplicating the workflow and swapping in new docs
🤝 Need Help Setting It Up?
If you'd like help connecting your WhatsApp Business API, setting up Google Docs access, or customizing this AI assistant for your business or clients…
📩 I offer setup, branding, and customization services:
WhatsApp Cloud API setup & verification
Google OAuth & Doc structure guidance
AI model configuration (OpenAI / Gemini)
Branding & prompt tone customization
Logging, reporting, and escalation logic
Just send a message via:
Email: tharwat.elsayed2000@gmail.com
WhatsApp: +20 106 180 3236
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