Hotel Guest Journey Automation with Gmail & Google Sheets

Automate your entire guest communication journey from booking to post-stay with personalized welcome emails, review requests, and daily operational reports. Perfect for hotels, B&Bs, and short-term rental properties looking to enhance guest experience while reducing manual work and improving operational efficiency.

How it works

1. Pre-arrival welcome emails - Automatically sends personalized welcome emails 1-2 days before guest check-in with reservation details, hotel amenities, and contact information
2. Post-stay review requests - Sends automated review request emails 24 hours after checkout with Google Reviews links and return guest discount codes
3. Daily staff reports - Generates comprehensive arrival/departure reports every morning at 6 AM for front desk, housekeeping, and management teams
4. Smart tracking - Prevents duplicate emails by automatically updating tracking status in your Google Sheets database
5. Professional templates - Uses responsive HTML email templates that work across all devices and email clients

Set up steps

1. Connect Google Sheets - Link your hotel reservation spreadsheet (must include columns for guest details, check-in/out dates, and email tracking)
2. Configure Gmail account - Set up Gmail credentials for sending automated emails
3. Customize hotel information - Update hotel name, contact details, and branding in the "Edit Fields" nodes
4. Set staff email addresses - Configure recipient addresses for daily operational reports
5. Adjust timing - Modify schedule triggers if you want different timing for emails and reports (currently set to every 6 hours for guest emails and 6 AM daily for staff reports)

Time investment: ~30 minutes for initial setup, then fully automated operation.