Multi-Department Support Bot with Slash Commands, Pinecone & Telegram

My Telegram bot provides specialized support through dedicated slash commands for different departments. Users can directly access the right support team using:

• /billing - For payment and invoice questions
• /tech-support - For technical assistance
• /return-policy - For returns and refunds

Key Features:

• Command-based routing
• Direct department access via slash commands

State management

• Tracks active conversations in PostgreSQL

Knowledge base integration

• Pinecone vector stores for each department

Auto-updating

• New Google Drive documents automatically populate the knowledge base
• Context-aware
• Maintains department choice