Track Customer NPS Scores Across Platforms with Bright Data and OpenAI

This workflow contains community nodes that are only compatible with the self-hosted version of n8n.

This workflow automatically tracks customer satisfaction scores across multiple platforms and surveys to help improve customer experience and identify areas for enhancement. It saves you time by eliminating the need to manually check different feedback sources and provides comprehensive satisfaction analytics.

Overview

This workflow automatically scrapes customer satisfaction surveys, review platforms, and feedback forms to extract satisfaction scores and sentiment data. It uses Bright Data to access various feedback platforms without being blocked and AI to intelligently analyze satisfaction trends and identify improvement opportunities.

Tools Used

• n8n: The automation platform that orchestrates the workflow
• Bright Data: For scraping satisfaction surveys and review platforms without being blocked
• OpenAI: AI agent for intelligent satisfaction analysis and trend identification
• Google Sheets: For storing satisfaction scores and generating analytics reports

How to Install

1. Import the Workflow: Download the .json file and import it into your n8n instance
2. Configure Bright Data: Add your Bright Data credentials to the MCP Client node
3. Set Up OpenAI: Configure your OpenAI API credentials
4. Configure Google Sheets: Connect your Google Sheets account and set up your satisfaction tracking spreadsheet
5. Customize: Define feedback sources and satisfaction metrics you want to monitor

Use Cases

• Customer Experience: Monitor satisfaction trends across all customer touchpoints
• Product Teams: Identify product features that impact customer satisfaction
• Support Teams: Track satisfaction scores for support interactions
• Management: Get comprehensive satisfaction reporting for strategic decisions

Connect with Me

• Website: https://www.nofluff.online
• YouTube: https://www.youtube.com/@YaronBeen/videos
• LinkedIn: https://www.linkedin.com/in/yaronbeen/
• Get Bright Data: https://get.brightdata.com/1tndi4600b25 (Using this link supports my free workflows with a small commission)

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