AI-Powered Support Automation with Outlook, OpenAI & JIRA Ticketing

This workflow automatically processes customer support requests from emails and web forms, uses AI to classify and either auto-resolve simple issues or intelligently route complex ones to the right team members with proper JIRA tickets and SLA tracking.

Key Benefits

• Multi-channel support (email + web forms)
• Smart routing to qualified agents based on expertise
• Consistent ticket creation with full context in JIRA

Perfect For

• Support teams handling 50+ requests/day
• SaaS companies with tiered customer support
• Organizations wanting to scale support without hiring
• Teams needing consistent ticket classification

Requirements

Microsoft Outlook (email monitoring)
OpenAI API (AI classification)
JIRA Cloud (ticket management)
n8n instance with AI nodes